AI@Work: Are You Wearing AI?
Changes that need to be considered involve inserted technology in a person’s clothing. This is already happening in sports and wellness programs. AI is helping individuals keep track and benchmark their personal progress. This allows for comparison to others in their same age bracket or lifestyle. There is immense information available from health claims. Research may allow us to make suggestions for wellness, like in nutrition and medications. This data can also be used to relay real-time information to doctors or wellness experts. This may add to the future of a healthier workforce. We also see monitoring devices. Sometimes they use heartbeats or keystrokes and sometimes cameras. The devices used continue to be assessed on their own usefulness. AI will gather information and may even
direct someone to a reliable and useful reference. A healthier workforce translates into a more productive and more cost-effective business.
The pace of change is quickening. The speed of change is also accelerating. It is important companies have a plan for adopting and adapting to new technologies. This includes redefining business processes and employee roles. There are and will continue to be concerns in the new workplace with privacy and security. Because of the enormous amount of data collected and shared, privacy is a problem. The quality and safety risks are still largely undefined.
The legal and regulatory issues could be substantial. Transformation to the agile workplace will not be easy. There will be tradeoffs. The cost and benefits of automating activities will fluctuate between augmenting and replacing different activities. The impact of intelligent machines will have an effect on the development of human skills and training. The pace of change requires organizations to accept these priorities. This will determine the competitive
position of companies moving forward.
These improvements in technology do not come without a price. Consider the privacy of the individual. Do they have the ability to “hold back” information (opt out)? Is it important to have that information provided to the business? Privacy legislation will be challenged across several fronts. First, to help business forge new territory. Second, the privacy rights of the employee or contingent worker to withhold information. It will not be a simple solution. Simply aggregating the information and eliminating the individual identifiers won’t do it. AI will identify, assist and recommend actions at the micro-levels of the business. This will create improvements for the
business because of the individual’s information.
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